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By the virtue of this present notice, we are addressing a formal complaint to Moneris Payments. We have applied for an account with Moneris and prior to us even receiving the machines (4 accounts), we were informed that the accounts were closed.

We have received the machines and were informed that Moneris was going to send UPS to pick up the machines. They were stored and were waiting to be picked up. The next day, Moneris, without any court decision, "froze" our bank account at TD and claimed 12000 to 13000 that has to be paid to them? We were informed that someone during the night called and activated an account that was closed which in itself sounds foolish.

Needless to mention that I have not called, I am left under the impression that there is zero security and account protection at Moneris given that anyone can call being or not being authorized? To resume, an unauthorized person has called and requested a re-establishment of an account and despite being CLOSED by MONERIS, it was reopened, only to be closed the next day? Needless to say that such behavior of identify validation is a violation of compliance procedures attributable to Merchant Service Providers. The next day, we have visited the home branch where we were told that Moneris wants to recuperate their funds.

We replied that what funds they need to recuperate if they have not even deposited a penny to our account and if they accounts were closed by Moneris even prior of us receiving the machines.

By the virtue of this present notice, we formally demand Moneris to release an unlawful hold on our bank account and inform Moneris that we are holding Moneris liable for any financial damages resulting from such unlawful behavior as such practice is a blatant violation of the Code of Conduct as well applicable banking regulations. Subsequently, this complaint will be forwarded to Financial Consumer Agency of Canada, the ombudsman of TD Canada bank and the one of Royal bank of Canada.

Reason of review: Problems with payment.

Monetary Loss: $12000.

Preferred solution: Full refund.

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Arik Mid

Good afternoon,

We're sorry to hear about this issue. I would like to investigate, but I'll need some additional information.

Please send an email to socialmedia@moneris.com with your merchant number and any details (dates, support ticket number, etc.) so I can share with our team.

-Pierre

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