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By the virtue of this present notice, we are addressing a formal complaint to Moneris Payments. We have applied for an account with Moneris and prior to us even receiving the machines (4 accounts), we were informed that the accounts were closed. We have received the...
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Moneris_SocialMedia
Moneris_SocialMedia
Moneris Solutions Verified Representative

Good afternoon,We're sorry to hear about this issue. I would like to investigate, but I'll need some additional information. Please send an email to socialmedia@moneris.com wi...

1.0
#1149239
We are a small business that did some work for a customer, this customer provided us his card number over the phone and on the final day of the job we met in person had him sign the contract and allowing us to manually process his card, about a month later he contacted...
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Moneris_SocialMedia
Moneris_SocialMedia
Moneris Solutions Verified Representative

Hello poster,Please send your merchant number and details about this incident to socialmedia@moneris.com. I would like to share this info with our Customer Relations team so t...

1.0
#1106724
Our company provided a service for a customer to ship a vehicle overseas, when our client dropped off the vehicle to our Toronto office he showed proof of ID and the Visa card we processed, 4 months later the customer did a charge back of course at that time we had...
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Other Product Review

Moneris Solutions
#804991
1.0
Details
Moners solutions. Very bad company too deal with.. Try any other processor but them.
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Customer service
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We operated a small business and always adhere to all regulations. Earlier this year a criminal party processed several transaction using stolen credit cards. We filed a police report even when the policemen told us that it is the issuing banks' duties and...
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Anonymous
sasi***ar1974

They like to hold our funds.they hold $21k mine.this is not a fraudulent transaction. I have filed the case against the Moneris

Anonymous
Anonymous

We just found out Moneris has been deducting payments for alleged fraudulent activity. Our restaurant has lost almost $10,000 due to fraudulent cards eventhough they provided ...

1.0
I didn't like
  • Misleading contract
#964648
the worst ever and I am going legal, as they ripped me off, I am filing a case in the better bussiness beru
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Moneris_SocialMedia
Moneris_SocialMedia
Moneris Solutions Verified Representative

Hello,I'm the Social Media Manager at Moneris. I'm sorry to hear about your experience. Please send us the details, including your merchant number, at socialmedia@moneris.com...

#956874
Our company had Moneris USA service for 6 years and starting 2 weeks ago , I started running into issues with them. I had 4 transactions up to $2000 on separate occasions that were processed through their terminals and approved by Moneris but I did not receive the...
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Please, for the life of your Company, and sanity, STAY AWAY FROM THIS COMPANY!!! I cannot stress how low this Company can stoop to try and squeeze money off unsuspecting clients. I signed up with them last year Aug. The had this sales guy coming almost everyday to my...
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Moneris_SocialMedia
Moneris_SocialMedia
Moneris Solutions Verified Representative

Hello,I'm the Social Media Manager at Moneris. I'm sorry to hear about your experience. Please send us the details, including your merchant number, at socialmedia@moneris.com...

After 3 years contract done with Moneris. They just hook you up with another three years without any noted telling you. I did not know that until I cancelled the service after my lease is over. They told me there is a deactivate service for $300.00. I complained to...
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#740397
I had no idea I was on a 3 year contract with them because the contract was not clear. I was two years in! Turns out you have to call to cancel on the month the 3 year contract is up or they will automatically renew the contract without you knowing! 300 cancelation...
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Anonymous
Anonymous

Hi,I'm the Social Media Manager at Moneris and I want to help. Can you email me at socialmedia@moneris.com? I'll have someone from our customer-service team look into this for...

I didn't like
  • Misleading contract
#728383
Moneris lied to me about collateral required on my account. They explained to me that they would need collateral on my business in the event of returns and would review the amount in a year and funds would be returned if their were no refunds processed on my account....
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#641294